Students

How do I find my course?

  1. Blackboard for UG Day, GRAD Day and OCE On-Campus students (spring transition)
  2. Blackboard for Fully Online Students
  3. Courses are available immediately; however, faculty will be communicating with students regarding expectations. Please provide time for faculty to provide directions and materials as we transition.

Do I need a Zoom account to connect to my live class if my professor sends out a link? 

No. Students do not need a zoom account to join a live classroom session. Once a faculty member sends out a Zoom link, Students can simply click on it to open in a browser and follow on-screen instructions to connect.  

If you need technical assistance:

How do I get help for blackboard?

On-Campus Classes 
(that moved online –

spring transition)

Online Classes 
(GPS fully online)

Phone 24/7

978-934-4357 or toll free 866-435-7437, select Blackboard assistance

978-934-2474 or toll free 1-800-480-3190, select 1 for student and then select 5 for technical support

How do I get password assistance?

Go to the  MyPassword website to self-serve at any hour or contact the IT Service Desk during normal business hours. 

Documentation:

Blackboard Collaborate Ultra: Student Login

Blackboard Collaborate Ultra: Access Recordings

Blackboard Collaborate Ultra: Set up Audio

Tutorials/Videos:

Helpful information and tutorials for students regarding how to use Blackboard, Zoom, Echo360, and other technologies will be added to this website shortly. Blackboard help can also be found at the Blackboard Help for Students page.

Hoonuit (formerly known as Atomic Learning) provides a wide array of programs and tutorials for over 200 technology applications such as Excel, Word and many other applications from APA to MLA to blogging. Login using your UML credentials to search for technology tutorials.